Refund & Exchange Policy

At Jhiannabejo Home Mart, we want you to be happy with every purchase. If something doesn’t meet your expectations, our team is here to help. Below you’ll find all the information you need about our refund and exchange process.

Eligibility for Refunds & Exchanges

• Items may be returned or exchanged within 7 days of purchase
• Products must be in their original, unused condition and include the official receipt
• Refunds and exchanges are not available for items marked as final sale

How to Request a Refund or Exchange

• Contact our store team by phone, email, or in-person at our shop
• Provide your receipt and let us know the reason for your return
• We’ll guide you through the next steps and help resolve your issue quickly

Refund Method

• Approved refunds are issued via the original payment method (cash, GCash, or card)
• Refunds for online payments may take up to 5 business days to process

Special Considerations

• Faulty, damaged, or incorrect items are eligible for free replacement or refund
• Personalized, perishable, or hygiene products may not be refunded unless defective

Customer Support

Our staff are happy to assist you with any concerns. Just reach out and we’ll work together to find a solution.